Aced It!

Service Excellence Shines as BCBSMT Again Earns 100 percent URAC Accreditation

Our members are at the heart of everything Blue Cross and Blue Shield of Montana (BCBSMT) does. This includes a commitment to providing access to quality, affordable health care and a focus on providing our members with superior service.

Don’t simply take our word for it, either. Once again, BCBSMT has met Utilization Review Accountability Commission’s (URAC) accreditation standards for our individual and group commercial lines of business. And, once again, BCBSMT received a perfect score of 100 percent.

Throughout the previous year, the Quality and Accreditation team, led by Kelsi Hannan, worked toward prepping for the renewal of our URAC Retail Health Plan Accreditation. URAC, an independent, nonprofit organization, is a well-known leader in promoting health care quality through its accreditation, education and measurement programs. These are the standards for which BCBSMT aspires.

The on-site audit in early May consisted of audits of a vast number of documents, interviews, and virtual walk-throughs pertaining to nearly every BCBSMT department.

“I am grateful to all the employees who were a part of this process and those who participated in our onsite audit,” Hannan said. “All of you worked diligently in supporting our Quality and Accreditation team to make sure our on-site audit ran flawlessly. Our continued success is a testament to BCBSMT’s commitment to our members and providers.”

I am grateful to all the employees who were a part of this process and those who participated in our onsite audit... to make sure our on-site audit ran flawlessly. Our continued success is a testament to BCBSMT’s commitment to our members and providers.

Never one to rest on our laurels, you can count on the fact that BCBSMT isn’t satisfied with two consecutive URAC scores of 100 percent. The process of accreditation will start anew in a couple years. To earn outstanding marks once again, we’ll continue meeting the high standards of customer service our employees have set.

URAC offers a wide range of quality benchmarking programs and services that model the rapid changes in the health care system and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in establishing meaningful quality measures for the entire health care industry. For more information, visit www.urac.org.